Help

The Help menu is where you get help with the task and the tool. Use it to search all menus, open the task guideline and user documentation, troubleshoot problems, report issues, and send feedback.

Search every menu in the top menu bar from the field at the top of the Help menu. Press Ctrl+K (Cmd+K on macOS) to open it from anywhere in the task view. Type part of an item's name and press Enter to select a result. Read more on the Top menu bar page.

This item will open in a new tab. Each project comes with a guideline. It will describe what to annotate, how to annotate it, and give you visual examples of how to interpret the given instructions.

You will find information about available features in the user documentation.

Lucky for you, you're already here! However, if you don't have this tab open later, you can access it via the Help menu. It will open in a new tab.

Opens the user documentation's What's new page in a new tab, where you can read about the latest changes to the annotation tool. See What's new.

Opens the Beta releases page in a new tab, describing features being tested before they reach production. This item is only available when you are working on the Next environment. See Beta releases.

Sometimes, errors occur that either block or disturb your work. If no instructions are available within the app, you can find the recommended steps under Troubleshooting

If you encounter an issue and troubleshooting doesn't resolve it, you can click this to send Kognic a report.

This item will copy the debug information to your clipboard. It contains information about the task that is necessary for Kognic's developers when seeking solutions.

Downloads a file containing debug information about the task. Use it when Kognic support asks you to send the task's debug file. This item is only available to Kognic users.

Sometimes, when you encounter an issue, we will ask you to try to repair the task yourself. If so, click this item (Repair task) and follow the instructions.

Clears the app's locally cached resources. Use it when support asks you to, or when the app behaves unexpectedly after an update.

Clears the locally cached data for the current scene. Use it when support asks you to, or when a scene fails to load correctly.

We are always open to feedback on the user experience or improvement suggestions. You can use this link to share your thoughts or ideas.

If you want to report a bug, please use the report issue link instead.