Troubleshooting

sometimes errors occur that either block or disturb your work below you can find the steps we recommend you take when that happens and you haven't been given any other directions within the application 1\ do a hard reload of chrome windows hold down “ctrl” and press the reload button or, hold down “ctrl” and press f5 mac hold down “shift” and press the reload button or, hold down “cmd”, “shift” and “r” 2\ clear cache at the top right corner of chrome, click more (three dots) click more tools and then clear browsing data at the top, choose a time range to delete everything, select all time next to cookies and other site data and cached images and files , check the boxes click clear data you can also access the dialog directly via chrome //settings/clearbrowserdata 3\ restart your browser close and restart the browser 4\ make sure you have the latest chrome version you can find out by going to chrome //settings/help and seeing if an update is available 5\ make sure you have followed the platform's system requirements you can see what they are in under system requirements docid 9za2c372ihy7synpmmcgy 6\ report the error using our support form if the error remains, report it via our support form other if one of the following dialogs pops up when you open a task you need to configure or update chrome read more about how to do this in system requirements docid 9za2c372ihy7synpmmcgy