Troubleshooting

7min
 Sometimes errors occur that either block or disturb your work. Below you can find the steps we recommend you take when that happens and you haven't been given any other directions within
the application.
1. Do a hard reload of Chrome
Windows:
Hold down “Ctrl” and press the reload
button
Or, hold down “Ctrl” and press F5
Mac:
Hold down “Shift” and press the reload button
Or, hold down “Cmd”, “Shift” and “R”
2. Clear cache
At the top right corner of Chrome, click More (three dots).
Click More tools and then Clear browsing data.
At the top, choose a time range. To delete everything, select All time.
Next to Cookies and other site data and Cached images and files, check the
boxes.
Click Clear data.
You can also access the dialog directly via chrome://settings/clearBrowserData
3. Restart your browser
Close and restart the browser. 
4. Make sure you have the latest Chrome version
You can find out by going to chrome://settings/help and seeing if an update is available.
5. Make sure you have followed the platform's system requirements
You can see what they are in under System requirements﻿.
6. Report the error using our support form 
If the error remains, report it via our support form.
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Other
If one of the following dialogs pops up when you open a task you need to configure or update Chrome. Read more about how to do this in System requirements﻿.
WebGL extensions dialog
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No WebGL support detected dialog
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Updated 27 Jun 2023
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